Usually 1–2 hours depending on complexity.

Typically 4–6 weeks, including 3D modeling and revisions if requested.

• Cleanings: No appointment needed.
• Repairs: Please contact us first so we can assist.

Most of our designs can be made in your choice of metal—whether that’s white, yellow, or rose gold (14K or 18K), or even platinum. Just let us know what you’re interested in, and we’ll be happy to customize it for you.

Yes—most rings can be resized (eternity rings are an exception).

Yes—complimentary anytime, no appointment needed.

Yes—shipping and repair costs apply, but we’re happy to help.

No—we do not offer watch repair services.

No—we do not provide piercing services.

No—we do not take jewelry on consignment.

• 14K = 58% pure gold (sometimes stamped with 585)
• 18K = 75% pure gold (sometimes stamped with 750)
• 24K = pure gold, but too soft for most jewelry.

• Palladium: Gray-white, hypoallergenic, never tarnishes.
• Platinum: 90–95% pure, naturally white, durable, and heavier than gold.
• White Gold: Gold mixed with white alloys (like silver or palladium), usually 14K or 18K. Usually rhodium-plated to enhance brightness (may need re-plating over time).

Pure gold is hypoallergenic. Reactions usually come from the alloys (nickel, copper, etc.) mixed in with gold.

• Gold-Filled: Thick bonded layer of gold, long-lasting (20+ years).
• Gold-Plated: Very thin layer, inexpensive, wears off quickly.

Diamonds created in a lab with the same chemical, physical, and optical properties as mined diamonds.

• Most natural diamonds are graded by GIA, IGI, or AGS.
• Lab-grown diamonds are graded by GIA or IGI.

By the “4 C’s”: Carat, Cut, Color, and Clarity. Cut has the most impact on sparkle.

Many diamonds are laser-engraved with a unique ID number on the girdle, viewable under magnification.

Yes. Appointments are required (our appraiser is in every Thursday; fees apply). Book Appointment

Yes—free of charge. Bring your item and documents, and we’ll update the appraisal and clean your jewelry while you wait (about an hour). Book Appointment

Your appraisal can be submitted to your homeowner’s insurance or a jewelry-specific insurer like Jewelers Mutual.

Yes—we work with customers nationwide. Contact us or email us at info@simoneandson.com for shipping and service details.

We sell a safe, professional jewelry cleaner for $15. It works well, but nothing beats our in-store cleaning—always complimentary and restores brilliance like new.

• Carat measures a diamond’s weight.
• Karat refers to the purity of gold